本週早些時候，Twitch 主播兼遊戲玩家 Joshua Khane 病毒式傳播 並發文呼籲微軟刪除他的帳號和 OneDrive。卡恩指出，微軟承認該帳戶已被盜用，但拒絕幫助他恢復「該死的 25 年的數據、在遊戲上花費的數千歐元」以及他的「兒子的嬰兒照片」。現在，在強烈抗議之後，Xbox 支援人員改變了方針，聯繫了 Khane，幫助他重新獲得帳戶存取權。
在 X 上發布的一條消息中，微軟代表向 Khane 道歉，並表示其團隊「一直在努力恢復對您購買的產品的訪問權限，並採取了後續措施」。
We’re sorry this happened, it’s not the experience we want anyone to have when their account is compromised. We have been working to restore access to your purchases and reached out with the next steps. Please check your voicemail or inbox.
— XBOX Support (@XBOXSupport) July 15, 2026
雖然卡恩承認了這一答复，但其他用戶也站出來表示，他們過去曾收到微軟發出的相同形式的聲明。與卡恩不同的是，該公司顯然沒有回應他們關於恢復帳戶的請求。
Fix my account too then, it's not fair to only fix people's if they can cause backlash to get the same issues fixed as mine
— ThatHyperZack (@ThatHyperZack) July 15, 2026
@XBOXSupport So, am i also getting contacted to get my account back or are yall just doing his Account because his Tweet went viral? pic.twitter.com/Q2EatGTq6c
— Helpi (@Helpma2) July 15, 2026
This literally is the response you give everyone. It’s not like this is a one off. This is the experience support gives to everyone pic.twitter.com/v7JWEhMzpG
— DPAddict 🇵🇸🇪🇬 (@DeadpoolCentral) July 15, 2026
So because he is known on x and has a following you help him get his account back. But when i emailed and proved that i was the owner of my account you denied. Unfair
— Obaid Ghubash (@Obaid_Ghubash) July 15, 2026
Do better, and do better not JUST for famous people. This policy is absurd and you're rightly taking a PR bath for it.
— Chris Cieslik (@AsmadiGames) July 15, 2026
微軟本月已遭受公關打擊 又一輪大規模裁員 遊戲部門影響了 1,600 名員工，而且還會有更多員工受到影響。計畫中的裁員將影響約 20% 的微軟 Xbox 員工。由於裁員，微軟的兩個工作室 Double Fine 和 Compulsion Games 將獨立。 Ninja Theory 和 Undead Labs 正在出售給新買家，而 Arkane 的命運仍然懸而未決。
參議員 伯尼桑德斯猛烈抨擊微軟 該公司在 2025 年實現利潤 1000 億美元後進行了裁員。他還呼籲該公司停止實施其計劃o 再次提高 Xbox 遊戲機的價格 今年夏天晚些時候。
